Refund and Returns Policy

At ZealCapital.shop, we want you to have a hassle-free shopping experience. If you’re not satisfied with your purchase, our Refund & Returns Policy ensures a smooth process for returns, replacements, and refunds.


1. Return Eligibility

You can request a return if your item meets the following conditions:
The return is initiated within [X] days from the date of delivery.
✅ The product is unused, in its original packaging, and includes all accessories.
✅ The item is not damaged, altered, or tampered with.
✅ The return is accompanied by a valid proof of purchase (order confirmation, receipt, etc.).

⚠️ Non-Returnable Items:
❌ Digital products, software, and subscriptions.
❌ Personalized or custom-made items.
❌ Items damaged due to improper use, mishandling, or unauthorized repairs.


2. How to Request a Return

To initiate a return, follow these steps:

1️⃣ Contact Us – Email us at support@zealcapital.shop or call [Insert Contact Number] within the return period.
2️⃣ Provide Details – Share your order number, product details, and reason for return.
3️⃣ Return Approval – Our support team will review your request and provide return instructions.
4️⃣ Ship the Item – Pack the product securely and return it to the address provided. Customers may be responsible for return shipping costs unless the return is due to our error.


3. Refund Process

🔄 Once we receive the returned item, we will inspect it within [X] business days.
💰 Approved refunds will be processed to your original payment method within [X] business days.
⚠️ Shipping fees (if applicable) are non-refundable, except in cases of defective or wrong items received.


4. Exchanges & Replacements

If you received a damaged, defective, or incorrect product, we will:
🔄 Offer a replacement at no extra cost.
💰 Provide a full refund if the item is out of stock.


5. Late or Missing Refunds

If you haven’t received your refund yet:
🔍 Check your bank account.
💳 Contact your credit card provider—refunds may take 5-10 business days to process.
📞 If you still haven’t received your refund, contact us at support@zealcapital.shop.


6. Cancellations

✅ Orders can be canceled before they are shipped for a full refund.
❌ If the order has already been dispatched, you must initiate a return after receiving the item.

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